Shipping & Returns
SHIPPING POLICY
At The Borough Boutique, we are committed to providing a seamless and reliable shipping experience for our valued customers. Please take a moment to review our shipping policy to ensure a clear understanding of our processes.
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Local Delivery (Peterborough, Ontario Area): For customers within the Peterborough Area, we are pleased to offer a convenient local delivery option at a flat rate of $5. This ensures that you receive your order quickly and efficiently. Our local delivery service aims to provide you with a personalized touch, bringing your chosen clothing and accessories directly to your doorstep.
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Canada-wide Shipping: For customers outside the Peterborough Area, we offer a flat shipping rate of $25 to ship anywhere in Canada. This flat rate simplifies the ordering process and allows you to enjoy our diverse range of clothing and accessories, no matter where you are located in the country.
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Order Processing Time (3-5 Days): We understand the excitement of receiving your order promptly. Our team strives to process and dispatch orders within 3-5 business days of order placement. Please note that during peak seasons or promotional periods, processing times may vary, and we appreciate your patience.
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Shipping Partners: We collaborate with reputable shipping partners to ensure the safe and secure delivery of your packages. Once your order is dispatched, you will receive a confirmation email along with a tracking number, allowing you to monitor the progress of your shipment.
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International Shipping (Not Available): At this time, we regret to inform our international customers that we only offer shipping within Canada. We are actively exploring options to expand our shipping reach and will update our policy accordingly.
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Order Tracking (Email Confirmation): To track your order, please use the provided tracking number in the shipping confirmation email. If you encounter any issues or have inquiries about your shipment, feel free to contact our customer service team at boroughboutique@gmail.com.
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We appreciate your business and aim to make your shopping experience enjoyable. If you have any further questions or concerns regarding our shipping policy, please do not hesitate to reach out to us.
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Thank you for choosing The Borough Boutique.
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Sincerely,
The Borough Boutique
Return & Exchange Policy
Thank you for choosing Borough Boutique for your custom-made products. We take pride in crafting unique items tailored to your specifications. As each product is meticulously crafted upon order placement, we regret to inform you that we are unable to accept returns or exchanges.
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We understand the importance of your satisfaction, and we strive to provide detailed product descriptions and images to help you make informed decisions before placing your order. If you have any questions or concerns about a product, we encourage you to reach out to us at boroughboutique@gmail.com before finalizing your purchase. Our dedicated team is here to assist you and address any inquiries you may have.
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In the rare event that your custom-made item arrives damaged or there is an error on our part, please contact us within 15 days of receiving your order. We will work swiftly to assess the situation and find a suitable resolution, which may include a replacement or a refund.
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Your understanding of our policy is appreciated, as it enables us to continue offering unique, made-to-order products. Borough Boutique is committed to delivering exceptional quality and service, and we look forward to assisting you with any questions or concerns you may have.
Thank you for choosing Borough Boutique.
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Sincerely,
The Borough Boutique